The Colonel's Homestay

Privacy Policy

How we collect, use, and protect your information

Last updated: June 27, 2026

The Colonel's Homestay (“we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you share with us when you visit our website, enquire about a stay, or make a booking. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

1. Information We Collect

We may collect the following types of information when you interact with our website or homestay:

  • Contact details — name, email address, phone number, and WhatsApp number when you submit a contact or booking enquiry.
  • Booking information — check-in and check-out dates, number of guests, room preferences, and special requests.
  • Communication records — messages you send us by email, phone, WhatsApp, or through our website forms.
  • Newsletter subscriptions — email address if you choose to subscribe to updates from us.
  • Technical data — browser type, device information, IP address, and pages visited, collected automatically through server logs or analytics tools to improve our website.

2. How We Use Your Information

We use the information we collect to:

  • Process and respond to booking enquiries and reservation requests
  • Communicate with you about your stay, arrival details, and guest services
  • Send booking confirmations, reminders, and important stay-related updates
  • Improve our website, services, and guest experience
  • Send promotional emails or newsletters, only where you have given consent
  • Comply with applicable legal and regulatory requirements in India

3. Legal Basis for Processing

We process your personal data based on your consent, the performance of a booking contract or pre-contractual steps at your request, our legitimate interest in operating and improving our homestay services, and compliance with applicable laws.

4. Sharing of Information

We do not sell or rent your personal information. We may share limited information only when necessary:

  • With service providers who assist us with website hosting, email delivery, or analytics, under confidentiality obligations
  • When required by law, court order, or government authority
  • To protect the rights, safety, and property of our guests, staff, and property

5. Cookies & Analytics

Our website may use cookies and similar technologies to remember preferences and understand how visitors use the site. We may use tools such as Google Analytics to analyse traffic and improve performance. You can control cookies through your browser settings. Disabling cookies may affect certain website features.

6. Data Retention

We retain personal information only for as long as needed to fulfil the purposes described in this policy, including booking records, guest communication, and legal or accounting requirements. When data is no longer required, we securely delete or anonymise it.

7. Data Security

We take reasonable administrative and technical measures to protect your information from unauthorised access, loss, misuse, or alteration. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on applicable law, you may have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your information, subject to legal retention requirements
  • Withdraw consent for marketing communications at any time
  • Lodge a complaint with a relevant data protection authority

To exercise these rights, please contact us using the details below.

9. Third-Party Links

Our website may contain links to third-party websites such as TripAdvisor, Google Maps, or social platforms. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies separately.

10. Children’s Privacy

Our website and services are not directed at children under 18. We do not knowingly collect personal information from children without parental consent.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us:

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